Order and delivery

Here are the average delivery times for all our packages:

Once an order is placed, we require 1-3 business days to process the order. During the week, this takes one business day, but if you order on a Friday evening or over the weekend, it may take a bit longer.

Once your order has been processed, it will be shipped, and the total delivery time is on average 6 -10 business days. We aim to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or further concerns, please feel free to contact our customer service team. Below, we explain how your order is processed and delivered.

Placing an Order: Ordering from Standard Habitat is as simple as possible. First, you need to go to the product page and add the desired product to your cart. Click the black "Add to Cart" button.

It's important to check if you have selected the correct variants. If everything is in order, click on the "Proceed to Checkout" box. On the information page, you need to enter the correct address details. Make sure all information is correct. Once these details have been entered correctly, you can click the "Continue to Shipping" button.

On the "Shipping" page, you have the opportunity to review the entered address details. It is also noted that each shipment is completely free of charge. As a thank you to our customers, we always cover shipping and delivery costs. You can now proceed by clicking the "Go to Payment" button.

For payment options, you can choose between various payment methods. On hellostella.com, all payment options are SSL encrypted, so you can always trust a secure payment environment.

• Credit Card (AMEX, Mastercard, Maestro, Visa)
• Direct
• Paypal

Once you have selected the correct payment method, you need to click the "Complete Order" button, and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event that you have issues with your order, you can contact us anytime.

Shipping Costs: We cover the shipping costs for every order. All our products are delivered to your home 100% free of charge. There is also no minimum order quantity.

Shipping Your Order: Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That's why we ensure that your order is processed and shipped as quickly as possible.

To ensure that we can charge fair prices for our products, we have chosen to collect packages in large quantities and ship them all at once once we have reached our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world.

Note: Like many other online shops, we are also very busy, and there may be delays due to the COVID-19 crisis. Please take this into account when placing your order. We will do our best to ship your order as quickly as possible.

To ensure that your order is shipped today, please contact us by email. Our service team will be happy to help you find the right solution.